We have begun a new support policy that should make it easier to understand exactly what is covered and what may end up costing extra. You will receive free tech support for the first three issues in your contract year, and then it is $50 per incident after that.
Issue resolutions that take longer than one hour will be billed at a rate of $75-100 per hour, depending on complexity and staff involvement.
If it is a simple question, like having trouble accessing your email or resetting your password, there still will be no charge. But if we have to shut down your site because you performed an upgrade or an add-in that caused a problem, that will count as one of your three. If we investigate a problem and we caused it, it is still on us.
Site transitions, software upgrades, design or other tasks are considered to be development tasks and are quoted individually. Please contact us with your needs - we are happy to help.
And, of course, you can call us anytime for free advice.